Why Your AI Chatbot's "Sources" List Is Probably Wrong
Most RAG chatbots show you what they retrieved, not what they used. The two are different sets, and conflating them quietly destroys the one thing citations are for: trust.
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How to Build a Help Center for Your SaaS (Structure, Search, and AI)
A step-by-step guide to building a SaaS help center: article structure, categories, semantic search, AI answers, and keeping docs on your own domain.