Long-form from our team. Engineering, product, and company posts.
Kookee's hosted portal used to show every page in the project's default language, whatever the reader picked. Now each language has its own address, a missing translation falls back to the default language, and the language picker lists only the project's languages.
The decisions behind a SaaS status page: what to list, when an uptime monitor should call an outage, how to word incident updates and where the page should live, with the status page and uptime monitors we just added to Kookee as the worked example.
A webhook is the one feature where a customer types an address and your servers go and call it. What we built for Kookee's webhooks and its Slack, GitHub and Jira integrations, and eight things a webhook sender has to get right.
Most teams already have their help content, in PDFs, Word files and old exports. Retyping it is why help centers stay empty. What we built to import it, and the seven rules that keep an import from feeding secrets to a chatbot.
Our MCP server worked well with personal tokens, as long as you lived in a terminal. Claude's chat apps and ChatGPT connect by signing in instead. What we shipped so they can, and the seven decisions that took longer than the code.
Our feedback board asks for an account, and for votes that is right. For the visitor who just hit a bug and has half a minute, it is a wall. The site widget's new Feedback tab, the five rules we built it by, and why the AI chat is now optional too.
Our widget used to ignore the page's language, and a site that passed pt-BR still got English. The six rules we used to make it follow the page instead of the browser, what each one cost, and what we left out.
Our chat cited the right article, and the click on it took the visitor off the page and away from the conversation. We rebuilt the widget around Home, Ask and Help tabs and a reader. The five rules we built it by, and what we left out.
Most headless CMS component kits wrap your app in a provider and fetch inside components. With Server Components that hides content from the first HTML, ships JavaScript for static lists and sends articles twice. The six rules we built ours by.
An inline { __html } object makes React 19 replace an element's whole HTML every time its parent re-renders. We found it through a table of contents stuck on the last heading. Why it happens, what it breaks, and the one-line fix.
Load more buttons, pagination kept in state, every page canonical to page one, noindex on page two: four common ways blog pagination keeps older posts from search engines, what to do instead, and a checklist.
Send someone an invite link and you have handed out a credential that works for anyone who ever sees it. Here is what that link has to carry before it is safe to paste into a channel, and the decisions behind ours.