Long-form from our team. Engineering, product, and company posts.
Kookee's hosted portal used to show every page in the project's default language, whatever the reader picked. Now each language has its own address, a missing translation falls back to the default language, and the language picker lists only the project's languages.
Most teams already have their help content, in PDFs, Word files and old exports. Retyping it is why help centers stay empty. What we built to import it, and the seven rules that keep an import from feeding secrets to a chatbot.
Our chat cited the right article, and the click on it took the visitor off the page and away from the conversation. We rebuilt the widget around Home, Ask and Help tabs and a reader. The five rules we built it by, and what we left out.
Most teams write documentation by guessing. Your AI assistant is already collecting the list of things it could not answer — and a metric that reads over 100% is a good reminder to check your own maths.
The chat widget used to require React. Now it is a script tag, so Shopify, WordPress, Vue, Angular and plain HTML can all have an assistant grounded in their help center.
Keyword search fails the moment a user does not know your vocabulary. Semantic search and an AI chat widget fix the actual problem.