Des articles de fond signés par notre équipe. Ingénierie, produit et actualités de l’entreprise.
Kookee's hosted portal used to show every page in the project's default language, whatever the reader picked. Now each language has its own address, a missing translation falls back to the default language, and the language picker lists only the project's languages.
Most teams already have their help content, in PDFs, Word files and old exports. Retyping it is why help centers stay empty. What we built to import it, and the seven rules that keep an import from feeding secrets to a chatbot.
Our chat cited the right article, and the click on it took the visitor off the page and away from the conversation. We rebuilt the widget around Home, Ask and Help tabs and a reader. The five rules we built it by, and what we left out.